A safety net for high-risk patients
Timely follow-up through care collaboration is key to helping patients with substance use disorder and mental health conditions get the lasting support they need following a crisis situation.
RACHEL’S STORY
Understanding her mental health history was key to helping her both inside and out of the behavioral health clinic.
Although she was getting care at a local community resource center, when panic attacks hit, Rachel went straight to the emergency department. During these visits, Rachel would often become violent, endangering staff, other patients, and herself.
Her case manager began logging insights into Rachel’s care in the Collective platform—including suggesting ED physicians avoid harsh lighting or certain words that triggered Rachel’s violent outbursts—which were sent to physicians whenever Rachel presented in the ED. These insights helped clinicians keep her calm until her care manager could meet her in the ED.
With better care collaboration, Rachel’s ED visits are becoming more rare. And when they do happen, they are a much smoother process for everyone involved.
Improve care coordination across multiple disciplines
Insights allow you to provide the right level of support
Collective delivers real-time visibility into patient activity. Therapists and care team members receive notifications directly within established workflows whenever patients of concern register in the ED. Acute care providers gain the insight needed to address the episode, and clinics are empowered to reach out to schedule a follow-up appointment.