Helping patients get the care they need and reducing inappropriate use of emergency departments
Collective delivers real-time notifications with insights at the point of care not just to ED physicians, but to the patient’s entire care team.
JACK’S STORY
Unsure how to access primary care, Jack turned to the ED for his daughter’s pediatric asthma attacks
Jack’s daughter had repeated and alarming asthma attacks. Uninsured and working several jobs to make ends meet, he took her to the only place he knew he could get her immediate care at any hour—the hospital emergency department.
Through the Collective platform, care managers were notified of Jack’s daughter’s repeated ED visits. The day after his daughter’s most recent ED visit a nurse reached out to Jack to better understand his situation, help him navigate his options through Medicaid, and work with him to schedule an appointment at a primary care physician with evening hours.
She hasn’t needed an ED visit since.
(Anonymized patient story)
Alerts designed to support the unique needs of the emergency department
In the ED, seconds matter. Collective curates patient data into a focused alert to help ED providers make rapid, informed decisions for better patient outcomes.
Collective information at the point of care
- Care team-provided care plans
- Prescription histories/PDMP data*
- Insights into social determinants
- Health care utilization patterns
- Advance directives/POLST*
- Security alerts
- Continuity of Care Documents (CCD)
Avoid preventable admissions and identify and support patients with patterns of high utilization.
Get notifications for patients with patterns of high utilization or complex needs as soon as they register—notifications are also sent to other members of the patient’s care team, so they can intervene and redirect patients to more appropriate settings for care to avoid misuse of emergency room services.
Integrate seamlessly with
existing workflows and EHRs
After implementing Collective, ED care teams in Washington state saw $34 million in savings in the program’s first year resulting from:
Reduction in overall
ED Medicaid visits
Reduction in ED visits
among frequent utilizers
Reduction in low-acuity ED
visits
Reduction in narcotic prescriptions from the ED